Understand how payments flow through HeyJack and what happens at each step.
Payment Processing Overview
HeyJack uses Stripe to process all payments. When a customer pays:
- Payment is processed through Stripe's secure checkout
- Funds are deposited to your connected bank account
- HeyJack automatically updates the invoice/estimate status
- If QuickBooks is connected, the payment syncs automatically
- You receive a notification that payment was received
Payment Methods & Fees
Credit/Debit Cards:
- 2.9% + $0.30 per transaction (standard Stripe pricing)
- Funds available in 2 business days
- Supports Visa, Mastercard, Amex, Discover
ACH Bank Transfer:
- 0.8% per transaction, capped at $5
- Best for invoices over $500
- Funds available in 4-5 business days
- Lower fees but slower processing
Deposit Collection Workflow
When you enable deposits on proposals:
- Customer views proposal and clicks "Accept"
- They're prompted to sign digitally
- After signing, the payment screen appears for the deposit
- Deposit is collected and the proposal status changes to "Accepted"
- The deposit amount is stored and will be credited on the final invoice
Configuring Deposit Settings
Go to Settings → Proposals to set your default deposit requirements:
- No deposit - Accept signature only
- Percentage - e.g., 50% of total
- Fixed amount - e.g., $500
- Custom per estimate - Override on individual estimates
Refunds & Disputes
Issuing Refunds:
- Open the payment in the invoice details
- Click "Refund" and enter the amount
- Full or partial refunds are supported
- Refunds take 5-10 business days to appear on customer's statement
Handling Disputes:
- If a customer disputes a charge, you'll be notified by email
- You have 7 days to respond with documentation
- Keep signed proposals and completion photos as evidence
Payout Schedule
By default, Stripe sends payouts daily to your bank account. You can change this in Settings → Payments:
- Daily - Each day's payments deposited next business day
- Weekly - All payments deposited each Friday
- Monthly - All payments deposited on the 1st