Privacy Policy

HeyJack ("HeyJack," "we," "us") provides field service software for trades businesses. This policy explains what information we collect through goheyjack.com, the HeyJack app, and HeyJack booking pages, and how we use it.

Who this applies to

• Shops: trades businesses and their staff who use HeyJack to run their work.
• Homeowners: customers of those shops, including anyone who books through a shop's HeyJack booking page or receives messages about a job.
• Visitors: anyone browsing goheyjack.com.

When a shop enters or collects a homeowner's information in HeyJack, the shop controls that information. HeyJack stores and processes it on the shop's behalf. Questions about a specific shop's use of your information should go to that shop first.

Information we collect

• Account information: name, email, phone, business name, and login details for shop users.
• Customer and job information: homeowner names, phone numbers, email addresses, service addresses, job descriptions, photos, appointment details, estimates, and invoices.
• Payment information: payments are processed by Stripe. HeyJack does not store full card numbers.
• Messages: text messages and emails sent and received through HeyJack, including opt-out requests.
• Usage information: device, browser, pages visited, and similar analytics data.

How we use information

• To provide HeyJack: scheduling, dispatch, estimates, invoices, and job records.
• To send appointment confirmations, reminders, updates, and other service messages on behalf of shops.
• To run AI features that help shops describe and organize jobs.
• To process payments, prevent fraud and abuse, and keep the service secure.
• To support users and improve HeyJack.

We do not sell personal information.

Text messaging

HeyJack sends text messages on behalf of shops about appointments and jobs, such as booking confirmations, reminders, schedule changes, and estimate or invoice notices. Message frequency varies by job. Message and data rates may apply.

Reply STOP to stop receiving texts. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers that deliver messages for us, such as our messaging provider, only to send those messages.

Service providers we use

We share information only as needed to run HeyJack, with providers including:

• Supabase: database and hosting
• Twilio: text messaging
• Resend: email delivery
• Stripe: payments
• Anthropic: AI features
• Inngest and Netlify: background processing and web hosting
• Google: website analytics and business email

These providers may only use the information to provide their services to us. We may also disclose information when required by law or to protect the rights and safety of users and the public.

Data retention

We keep information while a shop's account is active and as needed to provide the service. When a shop closes its account, we delete or anonymize its data within a reasonable period, unless we must keep it for legal, tax, or security reasons.

Your choices

• Homeowners: contact the shop you worked with to access, correct, or delete your information. You can also email us and we will help route the request.
• Shops: update account information in HeyJack settings, or email us to close your account.
• Texts: reply STOP at any time.

Security

We use access controls, encryption in transit, and separation between shops' data to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

Children

HeyJack is a business tool and is not directed to children under 13. We do not knowingly collect their information.

Changes

We may update this policy. We will post the new version here with a new effective date, and notify shops of significant changes.

Contact

Questions about this policy, or about HeyJack, go to support@goheyjack.com.