Terms of Service

These terms are an agreement between you and HeyJack ("HeyJack," "we," "us"). By using goheyjack.com, the HeyJack app, or a HeyJack booking page, you agree to these terms.

The service

HeyJack is software that helps trades businesses ("shops") schedule, dispatch, estimate, invoice, and communicate with their customers. HeyJack is not a contractor and does not perform, supervise, or guarantee any service work. Each shop is solely responsible for its work, pricing, licensing, and dealings with its customers.

Shop accounts

• You must provide accurate information and keep your login secure.
• You are responsible for activity under your account, including your staff's.
• You must have the right to enter any customer information you add to HeyJack.

Shop responsibilities for customer messages

HeyJack sends texts and emails to your customers on your behalf. You agree that:

• You will only add customers who have given you permission to contact them by text about their service.
• You will not use HeyJack to send marketing or promotional texts unless you have separate, explicit consent for them.
• You will follow applicable messaging laws and carrier rules, including honoring opt-out requests.

Text messaging terms (homeowners)

If you book with a shop or give a shop your phone number, you may receive texts from that shop through HeyJack about your appointment or job: booking confirmations, reminders, schedule changes, and estimate or invoice notices.

• Message frequency varies by job.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email support@goheyjack.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive texts is not a condition of purchasing any service.

See our Privacy Policy for how messaging information is handled.

Online booking

Requests submitted through a shop's booking page are requests, not confirmed appointments, until the shop confirms them. The shop decides whether and when to schedule the work. HeyJack's AI assistant may suggest a service type based on your description; you can change it, and the shop makes the final call.

Safety

HeyJack booking pages are not for emergencies. If you smell gas, see sparks or fire, or have a carbon monoxide alarm, leave the home and call 911 or your gas utility.

Acceptable use

You may not misuse HeyJack, including by submitting false bookings or another person's information without permission, sending spam, attempting to access other shops' data, interfering with the service, or using it for anything illegal.

Fees

Shops pay the subscription fees shown at signup or in their account. Fees are billed in advance through Stripe and are non-refundable except where required by law. We may issue a refund at our sole discretion, which does not create an obligation to refund in other cases. We will give notice before changing prices.

AI features

HeyJack uses AI to draft descriptions, suggestions, and summaries. AI output can be wrong. Shops are responsible for reviewing it before relying on it or sending it to customers.

Your data

Shops own the data they put into HeyJack. You give us permission to store and process it only to provide and improve the service. Our Privacy Policy explains how we handle information.

Termination

You may stop using HeyJack at any time. We may suspend or end access for violations of these terms or misuse of the service. Shops can request an export of their data before closing an account.

Disclaimers

HeyJack is provided "as is" and "as available." We do not guarantee the service will be uninterrupted or error-free, or that messages will always be delivered.

Limitation of liability

To the fullest extent allowed by law, HeyJack is not liable for indirect, incidental, or consequential damages, or for any shop's service work. Our total liability for any claim is limited to the fees the shop paid us in the 12 months before the claim.

Governing law

These terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules.

Changes

We may update these terms. We will post the new version here with a new effective date, and notify shops of significant changes.

Contact

Questions about these terms, or about HeyJack, go to support@goheyjack.com.